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Upcoming Webinar: Property Tech Basics: Using Text Messaging to Save Time, Optimize Operations and Please Guests (Repeat)
When: Dec 11, 2019 01:00 PM Eastern Time (US and Canada)
No longer a novelty, text messaging is all-but-officially the fastest and most efficient way for guests and management teams to communicate. But every message needs a speedy reply, whether it's a request for late check in or reporting a leaky sink.
Text messaging is the travel industry's hottest trend and with good reason. It's the proverbial silver bullet that speeds up communication between guests and management teams, eliminates lengthy phone calls, helps teams proactively address problems and requires no added equipment or installation.Here are six ways to make smart communication work for your business.
As your guests depart, they head home rich in something that's vital to your business — freshly minted impressions of the area, their rental homes and your management team. Small wonder the hospitality industry has embraced guest satisfaction surveys, from hotels to vacation rental properties.
No matter where your guests come from, chances are good they've got one thing in common. They like to communicate on their mobile devices. And that includes when they're on vacation.
Yes, your job is to help your guests find their ideal vacation rental property. But they're coming for a vacation.
One item your guests are guaranteed to use during their stay at your rental property is the guestbook.
A stay at a vacation rental house is always a holiday for your guests. But when a vacation holiday overlaps with The Holidays, it's time for things to get festive.
Personalization isn't new in the travel industry. César Ritz, the renowned 19th-century French hotelier, invented the concept, taking note of guests' wishes and desires, from how they liked for breakfast to who wanted a carafe of water on the bedside table.
There's nothing like free publicity for your vacation rental business. Used smartly and strategically, that's exactly what Instagram offers. As social media's premiere photo-sharing service, Instagram is tailor-made for the travel industry.
They travel the world, work remotely in coffee shops, public libraries and co-working spaces and owe their peripatetic lifestyle to smart phones, computers and reliable WiFi. They're digital nomads, international citizens of the internet age, and they're a ripe market for savvy vacation rental managers.
There's lots of reasons travelers opt for a vacation rental home. Location, price and being able to house multiple generations under one roof are high on the list. But a big reason visitors choose a rental property is they want a genuine taste of local life. As a vacation rental manager, you know a well-appointed house is just a part of the guest experience.
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