Provide the essential information your guests need about their rental home like arrival times, WiFi codes and rules for maintaining the house. The property guide shares the Guest Experience Platform with the destination guide, so guests can access both from their phones, tablets and computers. Together they form the perfect guestbook with all the information your customers need for an enjoyable stay.
Give your guests everything they need to know about the best restaurants, activities, events and essentials in your area. Start with basic information provided by our search algorithms, then customize it as you please. Our digital guides update automatically saving you time and effort.
Answer questions from guests before, during and after their stay via SMS/text messaging. Our two-way text feature lets guests ask questions like the location of the nearest grocery store or whether late check-out is possible and receive an instant response from you or your team. Smart messaging works on personal mobile devices. No additional equipment or installation is needed.
Build unique guestbooks in seconds with property guides and destination guides that guests love. Our platform integrates seamlessly with popular rental software to let you send guestbooks, guest surveys and personalized messages automatically on dates you choose by SMS or email. Free up your staff to perform other tasks. Relax knowing your guests have all the information they need at their fingertips.
Drive more revenue with online sales of products and services. Our Upsell feature facilitates sales of concierge services, tours, tickets to area events, sports equipment rentals, branded produced like T-shirts and hats, early check-on/late check-out and more using Apple, Google or Samsung pay. Charges are applied to the guest credit card on file.
Improve guest satisfaction by answering questions by text before guests arrive or during their stay. Our Smart Messaging feature supplies a dedicated phone number for your business, so guest messages are fielded by you or a team member and don’t come in on your personal phone line. Messages are stored automatically for review if necessary.
Create a phenomenal guest experience by giving guests all the information they need about their vacation homes and area on their phones, tablets and computers. Information updates automatically saving you time and effort. Lose the clunky binders, brochures and photocopied instructions that become dog-eared and outdated.
Gift your guests with the ultimate trip planner and send the destination guide automatically before they arrive. Our search algorithms zero in on high quality content in your area that you can customize as you please, complete with recommendations and tips. Build a destination guide in minutes that’s jam-packed with unique local experiences that create memorable trips, score five-star reviews and lure guests back.
Be in the game. Major hospitality brands like Marriott and Airbnb are rolling out guest experience platforms, destination content and mobile messaging. Don't get left behind.