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How to Create a Great Experience for Your Guests during Covid-19
It’s no surprise that demand for vacation rental homes has skyrocketed as the country starts to reopen. But with no cure for Covid-19 on the horizon, it’s important to let guests know what you’re doing to keep your vacation rental properties clean and safe.
Why Timing Matters when Sending Scheduled Information to Guests
Like so much in life, timing is everything when it comes to sending information to guests about their vacation rental property, whether it’s WiFi codes and rules for maintaining the house or a guide to things to see and do in the area. But it’s essential that they receive the information that they need at the right time to minimize unnecessary questions and avert anxiety.
How to Make the Most of Guest Reviews in 2020
Most guests are excited to write a review after a stay. The result is a treasure trove of data that, properly mined, can provide invaluable information for vacation rental property managers.
Why Text Messaging Alone Won't Help Your Business
For all its virtues, text messaging by itself is a limited art form. Yes, texting is fast, efficient and happens conveniently on a phone. But working solo, texting can't do much more than provide quick answers to guest questions.
How Team SMS Inbox Can Improve Your Business — And Why You Need It
No longer a novelty, text messaging is all-but-officially the fastest and most efficient way for guests and management teams to communicate. But every message needs a speedy reply, whether it's a request for late check in or reporting a leaky sink.
How to Use a Smart Text Communication System To Streamline Operations
Text messaging is the travel industry's hottest trend and with good reason. It's the proverbial silver bullet that speeds up communication between guests and management teams, eliminates lengthy phone calls, helps teams proactively address problems and requires no added equipment or installation.Here are six ways to make smart communication work for your business.
How to Create Guest Satisfaction Surveys your Guests Will Want to Answer
As your guests depart, they head home rich in something that's vital to your business — freshly minted impressions of the area, their rental homes and your management team. Small wonder the hospitality industry has embraced guest satisfaction surveys, from hotels to vacation rental properties.
Why Text Messaging Is The Future for Vacation Rental Managers and Their Guests
No matter where your guests come from, chances are good they've got one thing in common. They like to communicate on their mobile devices. And that includes when they're on vacation.
How to Create the Perfect Destination Guide — And Why It Matters
Yes, your job is to help your guests find their ideal vacation rental property. But they're coming for a vacation.
How a Great Guestbook Can Help You Save Time and Get Stellar Reviews
One item your guests are guaranteed to use during their stay at your rental property is the guestbook.
Six Ideas to Jumpstart Your Blog
Blogging is a great way to stay in touch with your guests and cultivate potential renters who chance upon your website.
Five Ways To Make the Holidays Extra Special for Your Guests
A stay at a vacation rental house is always a holiday for your guests. But when a vacation holiday overlaps with The Holidays, it's time for things to get festive.
Five Ways to Give Your Guests the Personalized Travel Experience They Want
Personalization isn't new in the travel industry. César Ritz, the renowned 19th-century French hotelier, invented the concept, taking note of guests' wishes and desires, from how they liked for breakfast to who wanted a carafe of water on the bedside table.
Seven Ways to Make Instagram Work for Your Business
There's nothing like free publicity for your vacation rental business. Used smartly and strategically, that's exactly what Instagram offers. As social media's premiere photo-sharing service, Instagram is tailor-made for the travel industry.
Six Reasons Why Digital Nomads Are Good For Your Business
They travel the world, work remotely in coffee shops, public libraries and co-working spaces and owe their peripatetic lifestyle to smart phones, computers and reliable WiFi. They're digital nomads, international citizens of the internet age, and they're a ripe market for savvy vacation rental managers.
Five Smart Ways to Help Your Guests Live Like a Local
There's lots of reasons travelers opt for a vacation rental home. Location, price and being able to house multiple generations under one roof are high on the list. But a big reason visitors choose a rental property is they want a genuine taste of local life. As a vacation rental manager, you know a well-appointed house is just a part of the guest experience.