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Your guests haven’t left home yet, but their trip has already begun. They’re making plans, and they’ve got questions. What kind of coffeemaker does the house have? Are beach towels provided? How’s the internet? Giving your guests the right information before they ask eases their anxiety and saves you time — enough that you can reduce pre-arrival calls and emails by over 50%.
Does it sometimes seem like OTAs are constantly cooking up new limitations on how you communicate with your guests? Access to guest email addresses is the latest feature on the chopping block at a prominent OTA — and that’s a problem for vacation rental home managers eager to harvest direct bookings from guests who previously reserved their property through an OTA.
It’s no surprise that demand for vacation rental homes has skyrocketed as the country starts to reopen. But with no cure for Covid-19 on the horizon, it’s important to let guests know what you’re doing to keep your vacation rental properties clean and safe.
Like so much in life, timing is everything when it comes to sending information to guests about their vacation rental property, whether it’s WiFi codes and rules for maintaining the house or a guide to things to see and do in the area. But it’s essential that they receive the information that they need at the right time to minimize unnecessary questions and avert anxiety.
With our new partnership with OwnerRez, specialists in multifaceted vacation rental software, this is the perfect time to unpack how property managers and owners who partner with OwnerRez can use RueBaRue.
Most guests are excited to write a review after a stay. The result is a treasure trove of data that, properly mined, can provide invaluable information for vacation rental property managers.
For all its virtues, text messaging by itself is a limited art form. Yes, texting is fast, efficient and happens conveniently on a phone. But working solo, texting can't do much more than provide quick answers to guest questions.
No longer a novelty, text messaging is all-but-officially the fastest and most efficient way for guests and management teams to communicate. But every message needs a speedy reply, whether it's a request for late check in or reporting a leaky sink.
Text messaging is the travel industry's hottest trend and with good reason. It's the proverbial silver bullet that speeds up communication between guests and management teams, eliminates lengthy phone calls, helps teams proactively address problems and requires no added equipment or installation.Here are six ways to make smart communication work for your business.
As your guests depart, they head home rich in something that's vital to your business — freshly minted impressions of the area, their rental homes and your management team. Small wonder the hospitality industry has embraced guest satisfaction surveys, from hotels to vacation rental properties.
No matter where your guests come from, chances are good they've got one thing in common. They like to communicate on their mobile devices. And that includes when they're on vacation.
Yes, your job is to help your guests find their ideal vacation rental property. But they're coming for a vacation.
One item your guests are guaranteed to use during their stay at your rental property is the guestbook.
Blogging is a great way to stay in touch with your guests and cultivate potential renters who chance upon your website.
A stay at a vacation rental house is always a holiday for your guests. But when a vacation holiday overlaps with The Holidays, it's time for things to get festive.
Personalization isn't new in the travel industry. César Ritz, the renowned 19th-century French hotelier, invented the concept, taking note of guests' wishes and desires, from how they liked for breakfast to who wanted a carafe of water on the bedside table.
There's nothing like free publicity for your vacation rental business. Used smartly and strategically, that's exactly what Instagram offers. As social media's premiere photo-sharing service, Instagram is tailor-made for the travel industry.
They travel the world, work remotely in coffee shops, public libraries and co-working spaces and owe their peripatetic lifestyle to smart phones, computers and reliable WiFi. They're digital nomads, international citizens of the internet age, and they're a ripe market for savvy vacation rental managers.
There's lots of reasons travelers opt for a vacation rental home. Location, price and being able to house multiple generations under one roof are high on the list. But a big reason visitors choose a rental property is they want a genuine taste of local life. As a vacation rental manager, you know a well-appointed house is just a part of the guest experience.
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