GuestView Guide Review & Alternative

Guest communication tools and guidebooks come in all shapes and sizes. Nowadays you’ll find tablets, displays, apps, and other vacation rental tools that promise to optimize your time, enhance your guest experience, and drive more revenue. For example, you may have heard of GuestView Guide—an interactive virtual concierge that helps vacation rental managers share key details with guests during their stay.

We’ve prepared a GuestView Guide to help you understand what this technology is, what its pros and cons are, and what dynamic alternatives exist in the market today. For more insightful assessments, make sure to also check out our Hostfully Guidebooks Review and YourWelcome Tablet Review.

RueBaRue is a great alternative to GuestView Guide that doesn’t require the installation of any expensive hardware – guests can access everything from their own devices. To see how it works, book a demo now.

What is GuestView Guide?

GuestView Guide is an in-property digital concierge display that guests can use to access guidebooks and other important information regarding their rental. Upon arrival, guests can access a welcome screen with a personalized message, a check-in survey, and a home screen that includes:

Property managers and owners can use their GuestView Guide to upsell and cross-sell services, promote re-bookings, communicate with guests, and set up interactive checklists for checkout.

GuestView Guide review: Do you really need an in-property solution?

Depending on the size of your vacation rental portfolio and the objectives that you have in mind, there’s a variety of drawbacks to having a wall-mounted display that you should know about before investing in any solution (or putting a dent in your wall!).

Guests need to be inside the property to access GuestView Guide

The beauty of a good guidebook is that you can open it on the go. Whether that be on your way to a rental, during an outing, or after your departure, easy access is a must.

With GuestView Guide, visitors are only able to access crucial information when they’re inside the property. This means that if guests want to stock up on groceries before their arrival or find a bar near their restaurant in the evening, they have to prepare in advance.

While these may seem like minor inconveniences, a lack of easy access to planning tools and local recommendations can significantly dampen someone’s holiday experience. As a property manager, you can reduce stress levels and ensure that your guests enjoy every moment of their stay.

You have to install it yourself (and it needs a Wi-Fi connection)

Although GuestView Guide provides its clients with a step-by-step installation guide, most property managers and owners simply don’t have the time to go from unit to unit to mount a display.

Apart from being a time-consuming process, the GuestView Guide also requires a Wi-Fi connection in order to be installed.

Preview of person installing something

Credit: Bidvine from Pexels

The cost of damage is high

Most short-term rentals have a high guest turnover rate, meaning that visitors are frequently checking in and out of the property. Naturally, if your target market includes families with younger children, the wear-and-tear of your amenities and appliances may be far more noticeable over a shorter period.

If you or a guest damages the device, GuestView Guide charges you $800, which can quickly rack up your expenses if you own several properties. Not only do you run the risk of kids playing near the display, but you can also face hardware malfunctions that are a major inconvenience for future guests who will not have access to a guidebook in the time that it takes to repair the device.

Only one person can use it at a time

Over time, we’ve become extremely accustomed to using our own mobile and desktop devices without worrying about what others are doing on theirs.

Similar to watching TV with someone who constantly wants to change the channel or crowding around a computer with your friends as you try to watch a video, having only one virtual concierge in a rental means that larger groups traveling together have to take turns to access the property guidebook.

Preview of group on vacation

Credit: Caio from Pexels

It’s only available in the U.S. and Canada

As of right now, GuestView Guide only operates in the U.S. and Canada, meaning that property managers and owners who have units around the world are not able to offer a consistent service for each rental.

It has to be disinfected after each stay

To minimize the spread of COVID-19 and provide a safe space for your guests, it’s necessary to disinfect your GuestView Guide touchscreen display after every booking.

Not only does this add a task to your cleaning checklist, but the constant exposure to harsh cleaning products could potentially cause discoloration or damage to the screen.

According to Mercury News , “Touchscreens do not take well to strong disinfectants; they can destroy the anti-glare coating and make the screen foggy or blotchy. Manufacturers advise against cleaning the touchscreen with substances that contain alcohol, ammonia, bleach, or hydrogen peroxide.”

A guidebook that guests can access directly from their own mobile and desktop devices instantly cancels out the need to worry about virus transmission.

Preview of person disinfecting vacation rental

Credit: SHVETS production from Pexels

You have to stand up to use it

How often do you willfully use your phone while standing up? Unless you’re on the move, it’s likely that you mainly use it while sitting or laying down comfortably.

One of the downsides to GuestView Guide is that in order to use it, guests have to stand up, walk to the screen, and face a wall while they try to take a mental picture of their plans for the day. One could compare it to buying a train ticket at a station, except the process of browsing a guidebook requires a lot more time and people usually want to write notes while they do it—which is almost impossible if you’re using a wall-mounted screen.

RueBaRue, the best GuestView Guide alternative

RueBaRue is a guest communication tool that provides guests with a fully digital and easy-to-navigate vacation rental guidebook. What makes this platform stand out is that it requires no apps or downloads—all guests need is a singular link and they’re ready to go!

Let’s take a look at a few key benefits to using RueBaRue.

Guests have all the information that they need at their fingertips

With RueBaRue, guests can access guidebooks and area guides no matter where they are. Before arrival, visitors will receive a link that they can share with other members of the trip and plan ahead for the perfect vacation.

Once they’ve checked out, property managers can send guests a reminder to leave a review or offer a discount for their next stay. This can be quite difficult to stay on top of, however. RueBaRue includes a scheduler feature that allows you to automate emails and text messages ahead of time with templates that saves a considerable amount of manual work.

Preview of RueBaRue’s Scheduler feature

Easy set-up and no risk of damage

Setting up your RueBaRue guidebook is as easy as it gets. Use our Master Property Guide template to make sure that you’re checking off all the basic categories, importing data from popular vacation rental software, and customizing each guestbook to leave a lasting impression on your visitors.

Guests can access guidebooks from their own mobile and desktop devices, meaning that there’s no risk of damage as there would be with an in-property tablet or display.

Preview of RueBaRue’s Master Property Guide template

You can gather valuable data

Curious to know when and for how long guests are looking at your guidebooks? RueBaRue analyzes crucial data within a specified time that property managers and owners can use to improve their overall strategy. This data includes:

If, for example, you notice that guests are only opening their guidebook a few days after check-in, you can automate a pre-arrival reminder to let them know that they can access it beforehand.

Preview of RBR's reports

Preview of RueBaRue’s reports

You can save time while enhancing your guest experience

RueBaRue is designed to help property managers save time and build a sustainable vacation rental business. With a simple digital guidebook, guests are less likely to call you with questions and concerns about the property, allowing you to focus on more strategic initiatives.

“Fear of the unknown” can be a nerve-racking experience for many travelers. Giving guests a complete run-down of what they can expect when they arrive at the property is a sure way to ease their minds and improve their holiday experience.

Preview of person packing

Credit: Vlada Karpovich from Pexels

So, which guest communication tool should you choose?

We’ve compared GuestView Guide and RueBaRue side by side to help you learn more about what they offer.

GuestView Guide RueBaRue
Includes a digital guidebook with how-to property information and local recommendations
Can be used to communicate with guests during their stay
Guests can access information or communicate with PMs without physically being in the property X
Requires no installation X
Has no damage fees X
More than one person can use it at a time X
Prices can be quickly found online X
No risk of damage X
Designed for property managers and owners with up to 200 units X

To give you a quick recap, the best guest communication tool for your business depends on the number of properties that you’re managing, where they’re located, and the types of features that you’re looking for.

Do you value convenience? Aesthetic? Accessibility? By looking over your needs and goals, you’ll be able to make a knowledgeable decision that benefits both you and your guests!

RueBaRue is a great alternative to GuestView Guide that doesn’t require the installation of any expensive hardware – guests can access everything from their own devices. To see how it works, book a demo now.

Ready to Get Started?