Hostfully vs TouchStay vs RueBaRue: Which Guest Communication Tool Is Best?

With remote check-ins now the norm for many vacation rental property managers, good communication with guests has never been more important.

As you know, when you're not there personally to show your guests around, it's even more crucial to communicate your warm personality, stress-free hosting skills, and local know-how.

You also want to make the whole process easy, friendly, and seamless; and answer guests' frequently asked questions quickly and helpfully—without adding hours of extra messaging and email admin to your to-do list.

Hostfully vs TouchStay vs RueBaRue: Which Guest Communication Tool Is Best?

That's why finding the best guest communication and guest book tool is so necessary. But with so many different options on the market, it can be overwhelming to know which is right for you and your guests.

With our digital guestbooks, local area guides, automated SMS function, and extended guest stay feature as standard, RueBaRue is a great option, but how does it compare to other tools out there, and how can you know which is right for you and your business?

That's the question we'll consider in this blog post.


We'll cover:


RueBaRue is an easy-to-use tool that allows you to communicate efficiently with guests, streamline your processes, save time, and increase your revenue – and it takes minutes to set up. Book a 30-minute demo to see RueBaRue in action.


Hostfully vs TouchStay vs RueBaRue: Features

Hostfully Features

Screenshot of Hostfully website

Credit: Hostfully.com

Hostfully's Guidebooks—as it sounds—aims to offer a well-designed, digital guidebook for your short-term rental guests.

It includes a welcome note and contact information from the host, plus photos and descriptions of the recommended sites.

But while Hostfully is a well-rounded guidebook tool, it doesn't offer any opportunities for property managers to increase their profits by adding an additional revenue stream (through extended guest stays), unlike RueBaRue, which has this option as standard – and which we'll cover below.

TouchStay Features

Screenshot of TouchStay website

Credit: TouchStay.com

TouchStay offers guests a simple-yet-comprehensive digital welcome book which can offer guests the answers to their most frequently-asked-questions, and recommendations for the best local places in the area.

The aim is to offer seamless guest experiences for better reviews, which then lead to more bookings and more revenue.

However, TouchStay is missing a few features that we think are really useful.

Unlike RueBaRue, there is no option for guests to extend their stay (and therefore increase your revenue) within the platform as standard, no guest messaging app for property managers to enable fast responses to guests from anybody on your team, and no direct integrations with your existing PMS to send personalized messages to guests.

RueBaRue Features

Screenshot of RueBaRue website

Credit: RueBaRue.com

RueBaRue enables hosts to communicate everything the guest needs to know as seamlessly as possible, including a guide to the property, plus a separate local area guidebook, frequently-asked-questions, and extended stay options.


Hostfully vs TouchStay vs RueBaRue: Onboarding

The best guest communication tools don't only provide great experiences for guests, they also make things easier on the host too, and allow you to set everything up as quickly as possible.

Hostfully Onboarding

How it works: Hostfully has its own onboarding service, which takes you step-by-step through the process of setting up the system—including importing data, training your team, and configuring the dashboard. Also includes templates for guides. It also includes:

TouchStay Onboarding

How it works: TouchStay's guest books are formulaic in that they have set sections, which means that as a host, you can easily fill in each pre-set section step-by-step, such as Welcome and About the Home, Arrival Information, Safety Info & Rules, Practical Area Information, Food & Drink Guide, and So Long, Farewell for check-out and department information.

RueBaRue Onboarding

How it works: RueBaRue is designed to allow you to be up and running within minutes, using templates and pulling existing information from your other management and location tools; for as little repetitive, manual admin as possible.

Screenshot of RueBaRue website

Credit: RueBaRue.com

Hostfully vs TouchStay vs RueBaRue: Pricing

Hostfully Pricing

Hostfully pricing is split between Individual and Business plans.

Individual plans

Business plans

Screenshot of Hostfully Pricing

Credit: Hostfully.com

TouchStay Pricing

TouchStay splits its pricing options into three categories: Owners & Hosts, Property Managers, and Hotels and B&B Owners.

A 14-day free trial is available for all options.

Screenshot of TouchStay Pricing

Credit: TouchStay.com

RueBaRue Pricing

RueBaRue's pricing is specially designed to be flexible and adaptable for short-term property managers, and grows easily and predictably as your vacation rental business scales.

There are also plans that make it easier to see what you're getting as you scale up.

RueBaRue also offers a handy pricing calculator on its website (see the screenshot below), which allows you to check exactly how much you would be paying depending on the number of units you have. There's also an ROI calculator available, that simulates the potential return on investment when using RueBaRue's Extend Guest Stays feature.

There's also a free 14-day trial for each plan, with no credit card required, and there are no setup or integration fees on top either.

Screenshot of RueBaRue Pricing

Credit: RueBaRue.com

Hostfully vs Touchstay vs RueBaRue: Comparison at a glance

HostfullyTouchstayRueBaRue
Pricing Free for basic features, for one unit/listing.

From $7.99/month billed annually for Power Host for one listing.

From $19.99 for Business 1-5 listings.

From $44.99 for Prime Plus, for 6-10 listings.

Free onboarding call for Prime Plus

14-day free trial.
Owners & Hosts: From $99/year annually.

Property Managers: From $2-$6 per property/ month, depending on size. Full quote on request.

Hotels and B&B Owners: From $99/year annually. Full quote on request.

14-day free trial.
From $9.99/month per property or unit for one listing.

$9.99 for Starter with one guestbook, one area guide, text and email scheduler.

$79.95 for Enterprise, with all Starter features across ten properties, plus more.

Property managers with a larger portfolio receive scale discounts.
Onboarding ease + time
Free onboarding call for Prime Plus
Custom branding, sync feature, onboarding training team available  templates for guidebooks. Fill-in forms and some location integrations such as the Google Places API. Draws on the power of major PMS and Google integrations to require as little manual admin as possible. Ready to go in 30 minutes.
Enables separate house and local area guidesXX
Enables guest communication via email and in-app SMSX
Includes a team SMS inbox, so guest messages go to entire team for quick, coordinated repliesXX
Offers new and unique guest books for every guest and/or propertyX
(only in Business packages)
Allows property managers to offer extended stays as standardXX
Integrates easily with major PMS platforms for easy onboardingX
Pricing easily viewed online and simply calculated by unit numberX
Especially designed and ideal for property managers with 50+ unitsX


So which guest communication tool is best for your property management business?

Depending on your business needs, any one of these options could be a great choice.

While Hostfully is great for smaller businesses wanting to keep costs low (as it has a completely free option), TouchStay offers a range of options for everyone from BnB owners to full-on property managers.

RueBaRue is perfect for property managers with 20+ units, who want to maximize revenue and fill up their calendars, use SMS tools for direct and easy communication, and get started with professional guidebooks in minutes.

Finding a communication and guidebook tool that works for you and your guests in today's on-the-go, on-demand, modern age can be a challenge, especially if you manage multiple properties and don't want to spend all day on behind-the-scenes admin.

But if you're looking for a platform that ensures guests can hit the ground running and get to know the area as soon as they arrive—with easy communication and everything they need at their fingertips, while massively reducing your own to-do list—you won't go far wrong with one of these top picks.

RueBaRue is an easy-to-use tool that allows you to communicate efficiently with guests, streamline your processes, save time, and increase your revenue – and it takes minutes to set up

RueBaRue is an easy-to-use tool that allows you to communicate efficiently with guests, streamline your processes, save time, and increase your revenue – and it takes minutes to set up. Book a 30-minute demo to see RueBaRue in action.

Ready to Get Started?