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Text messaging is the travel industry's hottest trend and with good reason. It's the proverbial silver bullet that speeds up communication between guests and management teams, eliminates lengthy phone calls, helps teams proactively address problems and requires no added equipment or installation.
But when texting is coupled with a scheduling tool that automatically sends messages on dates and times you choose, it can be a game changer for vacation rental home management companies. Welcome to the world of smart guest communication.
Smart guest communication is text messaging on steroids. By scheduling when texts land, vacation rental managers can save time, improve efficiency and relax knowing that vital information will land safe and sound when they wish. Best of all, smart guest communication is nimble. There's no obvious limit to the ways smart guest communication can be used.
Here are six ways to make smart guest communication work for your vacation rental business.
Send a welcome note the day they arrive
Write your welcome when your guests book, schedule the text to land the day they enter the home, and relax. They'll read it when you want them to — and will probably smile.
Send guests the door code — at the right time
Text the automatically generated door codes or lock box instructions to your guests, and schedule it to arrive just before they do. Timely texting helps prevent instances of scammer guests who cancel their reservations after they're received the security code.
Alert guests when there's an emergency
Text messaging is the perfect way to send an SOS to all guests when an emergency occurs, like a flood, a nearby fire, a power outage or a major disruption on the roads. Using a smart guest communication tool, like RueBaRue's Alert, you can instantly send a text it to all your guests with a one finger tap.
Send a link to your local areaF guide
Help guests plan their stay by texting a link to the guide to your area's best restaurants, activities and events. Once they've confirmed their reservation, schedule the guide to land a week or so before they arrive. Not only will they know what the area offers, they'll have the guide on their phones for use during their stay.
Offer guests mid-week housekeeping
Let guests know they can book a visit from a housekeeper, and schedule it to land midweek, when they realize they need it. Include the cost in your text.
Send a post-check-out survey
Text a survey link scheduled to land within a day or three of when your guests depart, and find out what they thought of their stay. Schedule the survey when guests confirm their reservation, then forget about it until the results land.
Interested in learning more about smart guest communication? It's a RueBaRue specialty. With our Guest SMS Messaging tool, each business receives a dedicated phone number. Texts won't come in on your private phone, and each message can be seen by the entire team. For after-hours messages, a text lets senders know when to expect a reply. Call forwarding allows managers to forward messages to another number. A flagging prompt alerts your entire team to important messages. And all communications can be stored and saved for later review.