Why It Matters
Save Time And Money
Monitoring a chat line constantly is costly and labor intensive. With SMS Webchat messages reach your potential guests as texts. Answer chat questions when you want, and don’t worry about keeping prospective customers waiting online. No need to hire extra staff to continuously check live chat.
Please Your Prospective Guests
Don’t alienate potential guests by making them wait online for a chat response or make a phone call. SMS Webchat sends an auto response so leads know when to expect a reply by text. Text back and forth as needed, and show how efficient and attentive your vacation rental company is.
Capture Leads With Ease
Enable SMS Webchat on your website and users get a pop-up so you can text back. And just like that, you collect the names and phone numbers of potential guests. With SMS Webchat, it’s easy to connect with prospective guests, cultivate leads and grow your vacation rental business.
How It Works
Install SMS Webchat
A single line of code is all you need to add SMS Webchat to your website. Users can click the chat icon to open a pop-up, fill in their name, phone, question and click Submit. Information lands as a text message in your unified team SMS inbox marked as Lead, i.e. a potential guest, capturing the user’s data.
Customize Auto Responses
Customize automatic reponses such as welcome, auto-response and out-of-office messages that potential guests will receive as text messages when they send a message via SMS Webchat.
Features You’ll Enjoy
Place the code right before the end of the tag on any page that you want to enable RueBaRue SMS Webchat on your website.
Unified Team SMS Inbox
Unified Team Inbox saves all web chat queries and replies so your team knows that each chat is complete. Besides speeding up response time, it prevents double responses, improves customer service and stores all chats so you have a complete record.
Save SMS Webchat contact information along with other contacts such as home owners, external vendors, housekeeping & maintenance and potential guests, and communicate by text. All texts messages are saved and stored in a unified team SMS inbox along with guest texts and can be accessed by your entire team.
Dedicated SMS Number
Your vacation rental business receives a dedicated SMS number with your local area code to send and receive text messages from guests and leads.
Show Off Your Company Colors
Brand your SMS Webchat pop-up with your vacation rental business brand colors, and show potential guests that your business is professional with an eye for detail.
Save your answers to frequently asked questions, and reply to potentional guests in seconds. Create and send saved responses from your desktop computer or the RueBaRue Guest Messaging app.
Sometimes guests will inadvertently call the SMS number assigned to your account. Use this feature to forward those calls to your main office number or your personal cell phone.
Auto-send a customized Out-of-Office message when a guest texts you after hours.
Every text message you send and receive is logged for future reference if the need arises.