Interested in reinventing travel? We are looking for experienced and energetic fellow travelers to take the journey with us.
Customer Success Manager
Cambridge, Massachusetts / Optional full time or part time position
RueBaRue is looking for a self-driven Customer Success Manager (CSM)
who thrives in a start-up environment.
We're an innovative digital company that helps vacation rental management
businesses build their companies using smart communication.
As part of a fast-growing sector of the travel industry,
we offer an exciting, upbeat work environment.
As CSM, you have the unique opportunity to have a direct impact on the
growth of our company. You'll accomplish this by bringing
in new customers and guiding them through every step of the process,
from sign-up and learning to use our product to implementing the new
tools we introduce and devising ways to use our multifaceted platform.
You must be comfortable consulting with a variety of customers across the United States.
RueBaRue is a collaborative, energizing start-up. We're building a substantial
company that will transform the way the hospitality industry communicates with
guests. And you can join us!
Work with customers to manage their successful use of our product, from sign-up and training to implementation
Become a trusted advisor to our customers. Act as product expert, customer advocate and liaison between customers and RueBaRue's development team to translate business requirements into product enhancements
Conduct monthly proactive customer outreach to review usage and assess overall satisfaction
Support sales by giving demos to prospective customers
- Travel to industry conferences to give product demos
- Help upgrade training documents on the RueBaRue website
- Manage customer data in CRM
- Run periodic webinars
- Collect customer feedback
5+ years in a fast paced, SaaS client service role that includes experience signing up and working with new customers
Strong project management background in a client relations/account management environment
Self-motivated, proactive team player with innovative ideas to drive customer loyalty,
retention and expansion
Excellent oral and written communicative skills for individual and group presentation
Strong interpersonal skills for initiating and building positive relationships
Cross functional leadership and team coordination skills
Strong organizational and time management skills with the ability to set feasible
expectations and manage multiple projects simultaneously
Highly detail oriented and quality driven
Ability to operate in a fast paced and evolving start up environment while
keeping a positive attitude and a smile
Bachelor's degree or equivalent
Proficient in Google Suite, Zoho CRM and Microsoft Office
(Outlook, Excel, word, and PowerPoint) experience a plus
Apply at firstname.lastname@example.org