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RueBaRue’s guest communication tools help vacation rental home managers retain their guests in multiple ways.
With our Guest SMS Messaging feature, guests and property managers can communicate by text messaging on a dedicated phone number before and during their stay. Messages land in Team SMS Inbox, where they’re seen by the entire team ensuring a swift response. Besides lightening-quick replies, text messaging expedites trouble shooting when a pipe bursts or the coffeemaker breaks and helps businesses provide top-flight service that pleases guests — and kenos them coming back.
Using RueBaRue, property managers create helpful digital guides that showcase the area’s best restaurants, attractions, activities and essential services. The local area guide doubles as a pre-arrival trip planner and a handbook guests use during their stay. By helping guests create a dream vacation, the guides can reel in stellar reviews, cultivate guest loyalty and promote return visits.
Nothing says Welcome! like a digital guestbook filled with information guests want —directions, house rules, instructional videos, a curated area guide and more. Our digital guestbooks are customized for each property and update automatically. Property managers can automatically send guestbooks by email two weeks before guests arrive to help with trip planning and by text message the day before guests arrive so the guestbook will be on their phones.
RueBaRue identifies a business as tech savvy and on the lookout for the latest ways to accommodate guests — qualities that promote guest retention. To quote an Oregon property manager, “Reviews about our service have gone through the roof with people saying how everything they need is at their finger tips.”