Text Messaging That Saves Time And Delights Guests
Take care of your vacation rental guests even when you’re not around. Automatically send text messages before and during their stay. Save time fielding repeat questions. Relax knowing that guests have all the information they need.
Get a dedicated business line for texting with guests, homeowners, vendors and potential guests with a unified text inbox your entire team can access. Help them contact you quickly and receive faster responses than with email or phone calls.
The smart way for your potential guests to engage with you and get more information about your vacation rental. Text Webchat instantly moves the conversation to text so you can respond at your convenience. Capture leads for your business while you’re at it.
Extend Guest Stays
We look for gap nights on your calendar and offer guests early or late access to the home at a discount. It's extra income for you and added value for your vacation rental guests.
Low-star guest reviews keeping you awake at night? Make it easy for guests to leave great reviews on Google, and see how 5 star ratings can enhance your vacation rental business and increase direct bookings.
Create surveys that your guests will want to answer. Learn what they like (and don’t like) before, during and after their stay, and watch those re-bookings roll in.
Smart Lock Automation
Automatically generate door codes for your guests, owners and your team and send them to your team by text and email.
Why You Need It
Answer Guest Text Messages Quickly
Don’t put guests on hold or make them wait for an email response to a question. Text messaging is instantaneous. Send an immediate reply when guests text questions like how to turn up the heat or whether late check out is possible.
Save Time And Increase Efficiency
Texting can be faster and more efficient than answering guest questions by email, phone or face-to-face conversation. Use the time you’ll save to focus on other aspects of your vacation rental business.
Alert Guests Instantly When An Emergency Occurs
Texting shows that your vacation rental business is up to date, tech savvy and on the lookout for the latest ways to accommodate guests. Don’t get left behind.
How It Works
Receive a Dedicated Number
We’ll assign you a dedicated phone number with your local area code so texts don’t go to your business or personal phone number. Or transfer an existing number of your choice to receive texts.
Set Up Your Team
Create your Team Page to make sure each team member sees every text message and reply. Set up office hours and an automatic out-of-office message so vacation rental guests know when they can expect a reply.
Use a Unified Text Inbox
The Unified Text Inbox saves all messages from guests, homeowners, vendors and potential guests as well as staff replies so your team knows when messages are answered. Besides speeding up response time, it prevents double responses, improves customer service and stores every message and reply.
Smart Features That Make A Big Difference
Rental Software Integration
RueBaRue integrates with popular vacation rental software. This allows us to import guest reservations and match the guest name, rental unit and arrival and departure dates when you receive a message so you don’t need to look anything up.
Use Our Guest Dashboard
This vital feature gives you a view of all your guest bookings such as guest name, arrival and departure dates, phone number, email and door codes. From this dashboard, you can communicate with guests via text message and re-send digital guestbooks, guest satisfaction surveys, 5 star review filters and social media campaigns.
Get A Unified Text Inbox
The Unified Text Inbox saves all messages from guests, owners, vendors and leads and staff responses so no question goes unanswered. This facilitates rapid replies, prevents duplicate responses and enhances customer service. Everything is stored so you have a compete record of all text correspondence.
Receive A Dedicated Texting Number
Your vacation rental business gets a dedicated texting number with your local area code to send and receive text messages from guests, owners, vendors and leads. This means texts don't come in on your personal or business phone.
Get Our iPhone & Android App for Property Managers
Stay in touch with guests and direct your vacation rental business when you’re away from your desk with our Guest Messaging App. Available on iPhone and Android, the app provides immediate access to every guest and all text messages.
Import contact information for homeowners, vendors, housekeeping and maintenance, and potential renters, and communicate with them by text message. Messages are saved in a unified text inbox along with texts from guests and can be accessed by your entire team.
Create Saved Responses
Save your answers to frequently asked questions, and reply to guests in seconds. Create and send saved responses from your desktop computer or the RueBaRue Guest Messaging app.
Send and Receive Photos
This feature lets you and your guests send photos by text. This means that if a problem occurs, guests can take a photo of the broken lamp or carpet stains and send it by text to you and your team.
Get Call Forwarding
Sometimes guests will inadvertently call the text number assigned to your account. Use this feature to forward those calls to your main office number or your personal cell phone.
Auto-Send An Out-of-Office Response
Auto-send a customized out-of-office message when a guest texts you after hours, and give them a way to contact you in case of an emergency.
Consult Message Logs
Every text message you send and receive is logged for future reference if the need arises.
Archive messages automatically after guests check out, and keep a tidy inbox.
See What Our Customers are Saying
"This is, quite simply, the tool you need. We adopted it as a way to facilitate contactless check-in and cannot imagine operations without it. A must.
My guestbooks and information now go out automatically by text and email at a pre-scheduled time. They look neat and professional and are super functional. I like that the platform can be customized to match my company colors and logo. Guest feedback has been great!
I LOVE how easy the software is to use. It makes sense, it flows and it's very easy for our guests to receive the informaiton they need by email and text. It has cut my job in half!