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As an Airbnb host or property manager, you might have an endless list of responsibilities. This may range from caring for your home, marketing it, engaging with visitors to cleaning, maintenance, and, perhaps the most difficult, efficient guest-host communication.
Maintaining efficient guest communication begins with clear check-in instructions.
So, how do you offer efficient check-in instructions that make your visitors feel cared for and valued while you juggle managing your many vacation rental duties? By automating your Airbnb check-in instructions .
Automating check-in provides a tech-forward frictionless approach that prioritizes convenience, flexibility, and safety for all parties involved.
RueBaRue understands this. RueBaRue's platform provides a seamless automated SMS system that improves your guest and host communications for smooth and secure check-ins.
In this article, you’ll discover
Intuitive messaging and friction-free welcomes are an essential component of every successful vacation. They help build a rapport between guest and host, create trust, and reduce misunderstandings. And comprehensive check-in instructions are crucial to that pain-free check-in experience.
After a long day of travel, clear and simple check-in instructions will help guests quickly unwind for their stay ahead. Guests will also appreciate the speed and simplicity of managing their own arrival process.
In the case of hosts and property managers, going contactless is a cost-effective and efficient way to check guests in. This is especially true for property managers who manage multiple vacation rentals remotely as it avoids them having to manually deal with repeat questions.
Check-in instructions set the tone for your guests' experience, so it's critical that you pick the best communication channel for the job. The best communication channel ensures that the information conveyed minimizes any possible confusion, reducing the chance of your message being misunderstood, dismissed, or even ignored.
Adding your check-in instructions to your Airbnb listing isn't a complete solution as those messages can easily be missed, and guests are unlikely to have them on hand when they need them most (upon arrival).
Although you can save templates and schedule messages in Airbnb, sending the check-in instructions through Airbnb’s in-app messaging feature is limited. It's channel-specific, which means if you have listings on other platforms like Vrbo or Booking.com—or if you have your own website—you'll need to set up automated messaging for guests who book via those sites as well.
A dedicated messaging service for vacation rental property managers and hosts that utilizes SMS messaging is the best solution for sharing self check-in instructions. Below, we take you through exactly why.
SMS is more widely available than many messaging apps. Unlike an app, it doesn’t need to be downloaded or updated. It’s available to everyone with a mobile phone. This means you aren’t excluding any person. RuebaRue’s messaging system is channel-agnostic. You can send guests check-in instructions regardless of where your property is booked, whether it’s Airbnb, Vrbo, your own website, or any other app.
While many vacation property managers or hosts opt for using emails or apps to send check-in instructions, it's more likely that guests will engage with SMS. This is due to the fact that many app and email alerts and notifications aren't always instantly available. SMS is instantly delivered to guests via their primary messaging app, which means the alert appears on their phone's main screen.
Visitors may be traveling great distances and may not always have access to a reliable connection. SMS allows travelers to receive and easily have on-hand check-in instructions.
A messaging platform like RueBaRue delivers messages to guests at exactly the right time. With RueBaRue, you can send a welcome letter that includes a link to a digital guidebook. This guidebook has all the check-in information your guest needs to begin relaxing at their newfound stay.
RueBaRue is much more than just a messaging platform. We offer a service that allows you to design and personalize welcome books with all the information needed for check-in and more. From local area guides and house rules to safety instructions and more, our guestbooks have everything you need to make your guests feel right at home.
RueBaRue also allows you to send guestbooks by text message at the time and date you specify.
Furthermore, Airbnb doesn’t share guest contact information with hosts, so you won’t have access to visitor email addresses. But, with RueBaRue’s solution, you can send guests a survey that captures their email addresses for your future marketing purposes.
Best of all, because RueBaRue is so simple to understand, you can start it in under 30 minutes. Whatever dedicated guest-messaging app you use, it should be easy to automate and personalize, and simple to use.
Great communication begins with a great welcome letter, which is an amazing opportunity to establish a connection with your guests. Your welcome letter should include check-in instructions that are highly detailed, informative, and helpful.
There are various rental SMS templates you can use for welcoming your guests. However, all check-in instructions must include the following:
What else should you be mindful of when writing check-in instructions?
Prepare images and videos of the interior and exterior of your property. Keep the order of the photographs in mind when arranging them. You can also consider using a voiceover for your videos.
Here is an example of a sample welcome book created using RuebaRue that takes many of these tips into consideration.
Sample welcome message and check-in instructions
Are you ready to take on the task on your own? Below is a welcome check-in template for you to use at your own discretion.
Hello, [Name of guest/guests]. Welcome to [property name]! We hope you have an enjoyable and memorable stay.
Check-in is at [check-in time and date]. The most convenient way to reach our apartment is [Give very precise and clear instructions. Be as descriptive as possible and include landmarks, travel options, and prices].
[You can also include photos and videos to make it as clear as possible]
Please ensure to park [include Parking Instructions]. To enter the apartment, you will need to [include specific instructions on how to enter the unit].
Our Wi-Fi name is [include name and password. Remember, this is case-sensitive].
If you have any questions, please feel free to text or call our Guest Services Team at [include phone number and email if applicable].
Hello, Mark and Annie. Welcome to Martha’s Getaway! We hope you have an enjoyable and memorable stay.
Check-In Is at 1 pm and goes until 3 pm, on March 19th, 2022. The most convenient way to reach our apartment is by taxi, which takes 30 minutes from Grantley International Airport. The taxi fare ranges from $30-$40.
Alternatively, you may take Bus 75 from Grantley international airport to Queens Avenue, which departs every hour between 8:00 AM and 9:00 PM. The bus fare is $15 and the entire journey takes approximately 1 hour.
Our apartment complex is a green and brown building opposite a coffee and sandwich bookstore called Powell’s.
*You could possibly insert your photos here*
Please ensure to park in Lot #5. The code to enter your apartment (apartment 5, first floor, directly across from the main entrance} is 549.
Our Wi-Fi Name is: TooManyBooks and Password: NotEnoughTime
If you have any questions, please feel free to text or call our Guest Services Team at 508.206.9258.
Thank you for choosing our property for your trip to [insert name of town]!
After [insert check-in time], you will find that [check in instructions. Detail as clearly as possible how guests should gain access to the property.]
Any difficulties, please [include contact information].
Wi-Fi details: [Insert Wi-Fi network name and password]
Take a virtual tour of the property: [Insert video]
Thank you for choosing our property for your trip to California’s Temecula! I think you'll love the space and neighborhood for all its amazing restaurants and points of interest.
After 4 pm, you will find the keys and gate remote in an envelope inside the lockbox.
The lockbox is attached to the column between the two entrance gates. To open the lockbox, you will need your personal entry code. This would have been sent to you once your reservation was confirmed. Please check your name is on the envelope and on opening, you’ll see instructions on how to enter the building.
You will also find hand sanitizer in the lockbox. We ask that you sanitize your hands before entering the property.
Any difficulties, please press the ring the doorbell to the left of the lockbox to call one of our local host representatives.
Wi-Fi network name: Profile123 Wi-Fi password: ABC%456
Take a virtual tour of the property: *Insert video*
With RBR's handbook, you have an extensive amount of flexibility. So utilize the examples above, explore, fine-tune, and figure out what works best for you.
Are you ready to get started? Allow us to demonstrate how to include check-in instructions in your guidebook.
Figure 3: Step One Of Adding Check-In Instructions. Click Automate
Figure 4: Step Two Of Adding Check-In Instruction. Select Message Templates.
Figure 5: Step Three Of Adding Check-In Instructions. Select ‘Add A Message Template’.
Figure 6: Step Five Of Adding Check-In Instructions. Select ‘Scheduler’.
Figure 7: Step Three Of Adding Check-In Instructions. Select ‘Schedule A Message’.
A well-thought-out communication strategy may be the difference between a four and a five-star rating. It could also be the difference between a full night’s sleep and desperate calls from guests at 2 am. That's why it’s crucial to have an efficient communication channel for your check-in instructions.
Automating your check-in SMS instructions is a win-win situation for both guests and hosts. It provides a much simpler check-in process that saves time while lowering operational costs. It also helps your visitors' vacations to get off to a good start, increasing their chances of rebooking.
RueBaRue's platform provides a seamless automated SMS system that streamlines your check-ins for a smooth and secure process. It’s simple, efficient, and gives peace of mind to all parties involved.
Airbnb does in fact have a tool that allows you to send automated check-in instructions. However, from needing a network connection to being confined to a single platform, it's not the best location to conduct successful communication. Luckily, you can use specialized guest communication tools like RueBaRue to take care of all your guest messaging and send automated emails and text messages from a single, easy-to-use platform.
RueBaRue connects with many major vacation rental software tools to produce personalized guestbooks and tailored local area guides. This integration allows you to pull your property and booking data from your Property Management System, so you can create personalized messages and property-specific guidebooks in minutes. Some of our integration partners range from Airbnb, Guesty, and Hostaway to OwnerRez, RealTimeRental, and Escapia. Visit us here to see all of our integration partners.
Using emails for check-in is also a great way to streamline the process. RueBaRue contains vacation rental email templates as well as suggested emails you can send. And, much like sending SMS messages, it's simple to do! Find out how to get started here.
Follow our blog for inspiration and helpful tips for your vacation rental business.