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Text Messaging

Guest Messaging

Answer texts instantly with unified text inbox

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Get a dedicated business line for guest texting with an inbox your entire team can access. Help guests contact you quickly and receive faster responses than with email or phone calls. Start using this tool in under 30 minutes.

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GUEST MESSAGING

Why It Matters

Answer Guest Text Messages Instantly

Don’t put guests on hold or make them wait for an email response to a question. Text messaging is instantaneous. Send an immediate reply when guests text questions like how to turn up the heat or whether late check out is possible.

Save Time

Texting can be faster and more efficient than answering guest questions by email, phone or face-to-face conversation. Use the time you’ll save to focus on other aspects of your vacation rental business.

Burnish Your Business

Texting shows that your vacation rental business is up to date, tech savvy and on the lookout for the latest ways to accommodate guests. Don’t get left behind.

GUEST MESSAGING

How It Works

Receive a Dedicated Number

Receive a Dedicated Number

We’ll assign you a dedicated phone number with your local area code so texts don’t go to your business or personal phone number. Or transfer an existing number of your choice to receive texts.

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Set Up Your Team

Create your Team Page to make sure each team member sees every text message and reply. Set up office hours and an automatic out-of-office message so vacation rental guests know when they can expect a reply.

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Use the Team SMS Inbox

Team SMS Inbox saves all guest messages and staff replies so your team knows that questions have been answered. Besides speeding up response time, it prevents double responses, improves customer service and stores all messages and responses so you have a complete record.

GUEST MESSAGING

Features You’ll Enjoy

PMS/Rental Software Integration

Rental Software Integration

RueBaRue integrates with popular vacation rental software. This allows us to import guest reservations and match the guest name, rental unit and arrival and departure dates when you receive a message so you don’t need to look anything up.

Guest Dashboard

This vital feature gives you a view of all your guest bookings such as guest name, arrival and departure dates, phone number, email and door codes. From this dashboard, you can communicate with guests via text message and re-send digital guestbooks, guest satisfaction surveys, five-star review filters and social media campaigns.

Team SMS Inbox

Team SMS Inbox

Team SMS Inbox saves all guest messages and staff replies so that your vacation rental team knows that questions have been answered. Besides speeding up response time, it prevents double responses, improves customer service and stores all messages and responses so you have a complete record.

Dedicated SMS Number

Dedicated SMS Number

Your vacation rental business receives a dedicated SMS number with your local area code to send and receive text messages from guests.

iPhone & Android App for Property Managers

iPhone & Android App for Property Managers

Stay in touch with guests and direct your vacation rental business when you’re away from your desk with our Guest Messaging App. Available on iPhone and Android, the app provides immediate access to every guest and all text messages.

Import Contacts

Import Contacts

Import contact information for homeowners, external vendors, housekeeping & maintenance, and potential renters, and communicate with them by text message. Messages are saved in a unified team SMS inbox along with texts from guests and can be accessed by your entire team.

Saved Responses

Saved Responses

Save your answers to frequently asked questions, and reply to guests in seconds. Create and send saved responses from your desktop computer or the RueBaRue Guest Messaging app.

Send and Receive Photos

Send and Receive Photos

This feature lets you and your guests send photos by text. This means that if a problem occurs, guests can take a photo of the broken lamp or carpet stains and send it by text to you and your team.

Call Forwarding

Call Forwarding

Sometimes guests will inadvertently call the SMS number assigned to your account. Use this feature to forward those calls to your main office number or your personal cell phone.

Out-of-Office Response

Out-of-Office Response

Auto-send a customized Out-of-Office message when a guest texts you after hours, and give them a way to contact you in case of an emergency.

Message Logs

Message Logs

Every text message you send and receive is logged for future reference if the need arises.

Auto-Archive Messages

Auto-Archive Messages

Archive messages automatically after guests check out, and keep a tidy inbox.

What Customers are Saying

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"This is, quite simply, the tool you need. We adopted it as a way to facilitate contactless check-in and cannot imagine operations without it. A must. quote

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My guestbooks and information now go out automatically by text and email at a pre-scheduled time. They look neat and professional and are super functional. I like that the platform can be customized to match my company colors and logo. Guest feedback has been great! quote

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I LOVE how easy the software is to use. It makes sense, it flows and it's very easy for our guests to receive the informaiton they need by email and text. It has cut my job in half!quote

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GUEST MESSAGING

Frequently Asked Questions

With Guest SMS Messaging, you answer guest questions by text before and during their stay. Be in quick contact without waiting for phone calls or emails. A unified text message inbox shows and saves all messages and replies for you and your team.

RueBaRue assigns your business a dedicated phone number in your local area code. All messages are sent and received from this number.

Use the RueBaRue desktop web app or mobile app designed for property managers to respond to guests.

Turn on your browser and smartphone notifications, and our system will notify you when a new message arrives.

Set up your team’s out-of-office hours. Based on your team’s availability, our system will send out-of-office responses to your guests automatically.

We can forward the call to your landline or a mobile number.

Yes, you can add contact information for owners, external vendors and leads and send and receive text messages using Guest SMS Messaging.

Yes. In addition to sending text messages, you can also schedule email messages through RueBaRue./p>

Yes, we can handle texting to international phone numbers as long as the country code and + are present./p>

Yes, you can schedule or instantly send urgent messages to all guests or guests staying at specific properties using tags.

With PMS integration, it takes only a few minutes to set up your account.

Yes, you can. Contact sales@ruebarue.com or schedule a demo for the pricing information.

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